Responsible Gambling at GreenLuck

Keeping Gambling in Perspective

Gambling should not be treated as a source of income or a way to solve financial problems. Results are uncertain, and losses are a normal possibility whenever real money is used.

A few simple habits can make it easier to stay in control:

• Set a spending limit before you begin
• Only use money you can afford to lose
• Decide how long you plan to play
• Take regular breaks
• Do not chase previous losses
• Avoid gambling when upset or under pressure
• Keep gambling separate from essential expenses
• Stop when it no longer feels like entertainment

Taking a Break or Excluding Yourself

If gambling begins to feel difficult to manage, stepping away can help. Players can request a temporary break or self-exclusion through GreenLuck Customer Support.

A self-exclusion request may result in the relevant account being closed or restricted as soon as reasonably practicable. Players should also inform GreenLuck about any other accounts they hold and should not attempt to create additional accounts during the exclusion period.

Checking Your Gambling Habits

The questions below can help identify whether gambling may be affecting everyday life. They are not a diagnosis, but they can be useful when reviewing your own behaviour.

• Has gambling affected your work, studies or daily responsibilities?
• Do you often gamble simply because you are bored?
• Do you spend long periods gambling alone?
• Have people close to you expressed concern about your gambling?
• Have you lost interest in family, friends or hobbies because of gambling?
• Have you hidden how much time or money you spend gambling?
• Have you borrowed, taken or obtained money specifically to gamble?
• Do you avoid spending money on other things because you want to keep it for gambling?
• Do you continue playing until your available gambling money is gone?
• After a loss, do you feel an immediate need to win the money back?
• Do you feel distressed when you no longer have money available to gamble?
• Do stress, arguments or disappointment make you want to gamble?
• Has gambling caused feelings of depression, hopelessness or thoughts of self-harm?

If several of these situations feel familiar, consider stopping gambling and speaking with an independent support organisation. If you feel that you may be in immediate danger or could harm yourself, seek urgent local emergency or medical assistance.

Independent Gambling Support

Independent organisations can provide information, practical guidance and confidential support to people affected by gambling, including family members and friends.

Age Restrictions

GreenLuck is not available to anyone under the age of 18. Account registration and gambling activity by minors are prohibited.

Age verification may be carried out as part of account checks. Where an account is found to belong to an underage person, access may be restricted and any resulting activity handled according to the applicable account terms.

Protecting Minors on Shared Devices

If a computer, tablet or phone is shared with children or other people who are not permitted to gamble, parental controls or website filtering software can be used to limit access to gambling websites.

It is also good practice to keep account credentials private, sign out after each session and avoid saving passwords on shared devices.

Play Within Your Limits

Gambling should remain optional entertainment and should never interfere with household expenses, work, relationships or personal wellbeing. If staying within your limits becomes difficult, taking a break or using self-exclusion tools can be a sensible next step.